Just wanted to take a couple minutes of your time to share our appreciation with you for the “above and beyond” service that we received today at our local Drexel Building Supply in little Berlin WI.
Here we were in conversation with “The Cabinet Guy” looking at hardware and counter-top options etc etc. for our new home. We also had a question on our overall house plan regarding window sizes in the lower level and last but not least, we needed a couple of additional plans printed.
Well little did we know that the store had already closed 1/2 hour ago and here we are taking our time “browsing” through options. It wasn’t until we went into the other part of the building to look at the window displays that we saw that the lights have been turned off and everyone else was gone.
Well that didn’t deter our Cabinet Guy. He not only turned the lights back on but also fired-up the printer, found our house plans folder, printed off additional copies, answered our window questions and to top it off gave us great counter-top options. Of course all the while assuring us that this was no inconvenience even though it was his and his families Saturday too.
That is the purpose of this communication. To let you know that Jon Lehman represented your Company and himself not only in his usual expert professional manner but went out of his way to address this Customer’s needs all the while assuring us that is was no bother what so ever.
Hats Off to Jon and his #1 Customer Service!