Jake Cauley

Hi Lauren,

I just wanted to drop you a line and let you know how much I appreciated the driver’s (Craig) willingness to work with us in less than great conditions. We had been hoping that the landscaper would let us use his on-site forklift in order to move the pallet onto the truck, but when he wasn’t willing to, Craig really stepped up to the plate in helping me hand load his truck and get the pallet broken down and off-site. I wanted you and the rest of your team over there to know that he really stepped up to the plate and hit it out of the park on customer service today.

Thanks