Supplied. Happiness | Drexel Building Supply of Brookfield, WI

Supplied. Happiness.

Supplied. Happiness. Our mission at Drexel is to Supply. Happiness. - and these are actual written letters sent to our team documenting our mission. True stories of how we Supplied. Happiness. These are all unsolicited and real experiences. We are so thankful (and proud) to have community members and customers that share their feedback with us along our journey together. We of course are not perfect, we make mistakes. But we will do everything we can when a mistake happens to fix it. We could go on all day about Drexel and our mission, but why take it from us, learn about us from how we have Supplied. Happiness. to others..



- ChiliFest , - March 2018
Military Officers Club


- Military Officers Club , - March 2018

Joel, I want to say, I am so happy with Drexel's flooring team. They have been doing an amazing job in turning this project around with quality and care. I can't say enough about these guys. Hats off to them all! Love it!

- Fred Conforti , - March 2018

Good evening Joel, Just wanted to send you a quick Email in regards to the excellent and professional service I received while purchasing new counter tops. I worked with Jon van Beek and can't say enough about him! My wife and I where very pleased with our experience!! Thank you

- Mitch Strobel , - March 2018

Dan, Thank you for all the time you spent on designing our home! This is it! This is our home!!! It's exactly what we had envisioned! I'm looking forward to the next phase:) Thanks again!

- Jessica , - March 2018

Good morning John! I just want to say that we appreciate working with you, you have made the process very easy and been able to answer all our questions making it easy for us to move along on the process! Thank you!

- Jeanne Weber , - March 2018

Dear Joel, I have gotten to know some of the Drexel Team so well...I felt comfortable in even calling the President by his first name. During a time when everyone seems to be overwhelmed with work and personal obligations, it was important for me to let you know my experience with a few of your team members. My husband and I just moved into our new Victory home after about 8 months of construction. Victory did a great job, with the help of great people like the Drexel Team. Our new home is beautiful. We're 63 years old and they worked with us to design and build a ranch. There were a lot of items I had to arrange with Drexel and had not done business there for quite sometime. I WAS AMAZED! Joel, there are no words to express my sincere appreciation to the three in-house people I worked with in Brookfield; Laura Hahn, Shawn Connell and Jess Birschbach. Laura helped me select cabinets. I was afraid and I do not have very good decorating skills. She helped me tremendously, my kitchen looks beautiful. Next I met with Jess for tile. This young lady was prepared with samples, she walked me through displays that were in my budget and we looked for areas we could afford to upgrade to. Her suggestions created the most beautiful rooms I could have ever wished for. If I needed to drop by for some help with coordinating other selections, she was there for me and made me feel welcome, comfortable and wanting to help wherever she could. Then there is Shawn. I love this man. He helped me select carpet. We chose one that would work best for our needs based on his knowledge of the product. We invited Jess in for an opinion on color and this is probably the first time ever that I can say, I LOVE MY CARPET and wouldn't change a thing about it, about the tile or the cabinets. Your Drexel contractors are also to be complimented on a job well done. There were a lot of people that came through Drexel and I felt in each case that we were treated special. That's really how I felt...that we were special to them. My many, many thanks to you for your leadership and to your Team for their help. I could not have done it without their gracious, professional and experienced assistance. Come visit anytime you're in the area and see what a beautiful home Drexel helped to build. There's always a cold beer in our refrigerator!

- Dianna Rowinski , - March 2018

Of the Expos that I have attended, this was by far the most productive of the three. Kevin and I were busy the entire time and had the opportunity to talk to both prospects and interface with some current customers. The size of the crowd was not only bigger than previous years but people wanted to "talk windows ". Your organization does everything first class, with attention being given to each and every detail. For me, it is also helpful to get the chance to meet and talk with people from your branches. Overall the execution of the event seemed to me to be flawless. We value our partnership and look forward to a mutually beneficial year.

- Jerry at Midway Windows , - February 2018

Hi Stephanie, I cannot even tell you the feeling I had when I saw the cabinets....they are PERFECT!!! After so much back and forth, I could not be happier with how they look. I am so glad that we stumbled up on the Knotty Alder look, it is exactly what I wanted. I am looking so forward to all of the doors and hardware to get pulled together too. Thank you for your patience in doing all of the selections, it is coming together even better than what I thought it would. THANK YOU!

- Stacy Dippel , - February 2018

Just wanted to take a couple minutes of your time to share our appreciation with you for the "above and beyond" service that we received today at our local Drexel Building Supply in little Berlin WI. Here we were in conversation with "The Cabinet Guy" looking at hardware and counter-top options etc etc. for our new home. We also had a question on our overall house plan regarding window sizes in the lower level and last but not least, we needed a couple of additional plans printed. Well little did we know that the store had already closed 1/2 hour ago and here we are taking our time "browsing" through options. It wasn't until we went into the other part of the building to look at the window displays that we saw that the lights have been turned off and everyone else was gone. Well that didn't deter our Cabinet Guy. He not only turned the lights back on but also fired-up the printer, found our house plans folder, printed off additional copies, answered our window questions and to top it off gave us great counter-top options. Of course all the while assuring us that this was no inconvenience even though it was his and his families Saturday too. That is the purpose of this communication. To let you know that Jon Lehman represented your Company and himself not only in his usual expert professional manner but went out of his way to address this Customer's needs all the while assuring us that is was no bother what so ever. Hats Off to Jon and his #1 Customer Service!

- Pam & Bob Collins , - February 2018